Help Center

You have 15 days upon receiving your order to return any items, provided that they have not been worn or damaged. All products should be returned in the original box and must be in their original condition. The customer will shoulder shipping of the previous item to our office as well as the shipping of the new item. As of now we don't process refunds, only exchanges for the same style but different size.

IMPORTANT: Damaged, worn, dirty or any shoes that we believe has been used will NOT be accepted. This also includes any items outside of the 15 day return period.

Please e-mail us at infozaneashoes@gmail.com and indicate your Name, Order Number, Item Name, and indicate whether it's for exchange or refund, as well as a picture of the item for us to make sure that it hasn't been worn and is in its original condition.

Once we reply to your e-mail you may ship it to the following address.

Return Address:

Zanea Shoes

0916-552-0805

Estrella Building, General Malvar Street

National Highway

Barangay Tubigan

Binan City, Laguna 4024

*The customer will shoulder the shipping expense for sending back the item.

We will e-mail you once we receive your returned item/s so that you can tell us which size you want to exchange it with. The customer will also pay for shipping for the new item.

If the designs are available in our warehouse, we will be able to ship it out within 1-2 days after payment. However, some designs or sizes will have to be pulled out from existing stores so these might take 7-15 days. We will notify you once your order is ready to be shipped.